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16 Customer Service No-Nos
by Monte Enbysk
used with permission from the
Microsoft Small Business
Center

Sometimes it seems like rude customer service is the rule
rather than the exception. But there's rude -- and then
there's rude.
When it comes to getting customer service, what's your
definition of rude? What unprofessional behavior irritates
you the most when, as a consumer, you are interacting by
phone with another company?
Sometimes, customer service that is perceived as rude is not
intentional and often is the result of absent-mindedness or
carelessness on behalf of an employee. Either way, bad
customer service can translate into lower sales and lost
business, says Nancy Friedman, president and founder of the
Telephone Doctor, a St. Louis-based customer service
training company.
Based on its own surveys, the Telephone Doctor has compiled
the 15 biggest sins of customer service employees today.
They are listed below, along with Telephone Doctor's
guidelines (in parentheses) on how to do it right.
If
your company's customer service managers and front-line
employees are guilty of any of these, it's time for some
action. Otherwise, you may have an image problem that could
sabotage your effort to produce and market great products.
1. Your employees
are having a bad day, and their foul mood carries over in
conversations with customers. (Everyone has bad days, but
customer service employees need to keep theirs to
themselves.)
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1801 Tully Road Suite E
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You’re invited to attend. . .
The Big “Show”
We’ll show you how & show you a great movie too!
Learn about Virtualization and Storage from the top experts at
Hewlett-Packard Company and top it off with a movie!
FREE ADMISSION
– Just valuable business information and great entertainment!!
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When: |
9:00 am,
Wednesday,
September 29th, 2010 |
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Where: |
State
Theater @ 1307 J Street, Modesto |
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What:
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A short
presentation from HP on Virtualization & Storage and
then. . .
Keanue Reeves
starring in the acclaimed “Matrix” -
Popcorn and soft drinks are “on the house” |
Register to attend "The Big Show" at
www.itscurrie.com/events |
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Increase your
productivity by using two monitors
How’d
you like to increase your office productivity by as much as 50%?
Add a second monitor to your computer setup. Once you do, you’ll
never go back to using only one monitor again.
For example, open a
document or presentation on one monitor. Use the other to
conduct research on the Web. Or, see your e-mail arrive as you
work. Photo editors really benefit from having an image open on
one monitor and the tool bars in full view on the second
monitor. Video editing sudden becomes almost as easy as the
television commercials promise.
What you need
Adding a second monitor to your system is easy. Your computer
needs a dual-output video card. Or, you can add a second video
card to your current machine.
Read
more |
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Two
LinkedIn Security Settings You Must Set
by Stuart Crawford, Ulistic, Inc.
LinkedIn is one of the industry leading social networks and
online communities in use today across multiple businesses
and industries. LinkedIn’s focus on business-to-business
networking and facilitating the sharing of ideas and
strategies has won the trust of business professionals
globally. Not unlike many of their counterparts, LinkedIn
does have privacy challenges according to many CEO level
executives. Many organizations are now reviewing their
policies related to LinkedIn and how information propagates
through this business social network.
More and more business professionals are turning to LinkedIn
because of its overall effectiveness in the marketplace.
However, many are unaware of the apparent risks to corporate
contacts when setting up their LinkedIn accounts. There are
many settings that are on automatically allowing for
browsing of contacts and also leaving a trace of who visited
another profile. Many organizations as part of their social
media acceptable use policy are now requiring specific
changes to LinkedIn privacy settings be made ensuring
business contacts and information are kept confidential.
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Does Everyone in Your
Organization 'Get' the Security Agenda?
reprinted with permission from Symantec
Summary
End users often understand the need for security only in a
general sense, without grasping the vital role they play in
maintaining security. This article looks at the steps IT can
take to convey the message that all employees must be
proactive about adhering to security procedures.
If there's one
issue that keeps IT managers up at night it's security.
According to Symantec's 2010 State of Enterprise Security
Report, cyber security now outranks traditional crime,
natural disasters, and terrorism as the top risk at large
organizations.
Moreover, the
report found that nearly all the organizations surveyed
(94%) expect to implement changes to their cyber security
efforts in 2010, with almost half (48%) predicting major
changes.
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more
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Quote from Melissa
A person
without a sense of humor is like a wagon without springs;
jolted by every pebble in the road.
A Final Thought
Give a person a
fish and you
feed them for a day,
teach a person to use the Internet and they will not bother you for
weeks.
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