September 2010
In this issue

The Big Show
Increase Productivity
Security Settings
Security Agenda
Customer Service
Just for Laughs
Quote of the Month
 

16 Customer Service No-Nos
by Monte Enbysk
used with permission from the
Microsoft Small Business Center

Sometimes it seems like rude customer service is the rule rather than the exception. But there's rude -- and then there's rude.

When it comes to getting customer service, what's your definition of rude? What unprofessional behavior irritates you the most when, as a consumer, you are interacting by phone with another company?

Sometimes, customer service that is perceived as rude is not intentional and often is the result of absent-mindedness or carelessness on behalf of an employee. Either way, bad customer service can translate into lower sales and lost business, says Nancy Friedman, president and founder of the Telephone Doctor, a St. Louis-based customer service training company.

Based on its own surveys, the Telephone Doctor has compiled the 15 biggest sins of customer service employees today. They are listed below, along with Telephone Doctor's guidelines (in parentheses) on how to do it right.

If your company's customer service managers and front-line employees are guilty of any of these, it's time for some action. Otherwise, you may have an image problem that could sabotage your effort to produce and market great products.

1. Your employees are having a bad day, and their foul mood carries over in conversations with customers. (Everyone has bad days, but customer service employees need to keep theirs to themselves.)

Read more
 

 


1801 Tully Road Suite E
Modesto, CA 95354
Voice: (209) 578 9739
800 845 4628
Fax: (209) 578 5463

You’re invited to attend. . .
The Big “Show”

We’ll show you how & show you a great movie too!

Learn about Virtualization and Storage from the top experts at
Hewlett-Packard Company and top it off with a movie!

FREE ADMISSION – Just valuable business information and great entertainment!!

When:

9:00 am, Wednesday,
September 29th, 2010

Where: State Theater @ 1307 J Street, Modesto
What:

 

 

A short presentation from HP on Virtualization & Storage and then. . . 

Keanue Reeves starring in the acclaimed “Matrix”   -  Popcorn and soft drinks are “on the house”

Register to attend "The Big Show" at www.itscurrie.com/events 


Increase your productivity by using two monitors

How’d you like to increase your office productivity by as much as 50%? Add a second monitor to your computer setup. Once you do, you’ll never go back to using only one monitor again.

For example, open a document or presentation on one monitor. Use the other to conduct research on the Web. Or, see your e-mail arrive as you work. Photo editors really benefit from having an image open on one monitor and the tool bars in full view on the second monitor. Video editing sudden becomes almost as easy as the television commercials promise.

What you need
Adding a second monitor to your system is easy. Your computer needs a dual-output video card. Or, you can add a second video card to your current machine.

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Two LinkedIn Security Settings You Must Set
by Stuart Crawford, Ulistic, Inc.

LinkedIn is one of the industry leading social networks and online communities in use today across multiple businesses and industries. LinkedIn’s focus on business-to-business networking and facilitating the sharing of ideas and strategies has won the trust of business professionals globally. Not unlike many of their counterparts, LinkedIn does have privacy challenges according to many CEO level executives. Many organizations are now reviewing their policies related to LinkedIn and how information propagates through this business social network.

More and more business professionals are turning to LinkedIn because of its overall effectiveness in the marketplace. However, many are unaware of the apparent risks to corporate contacts when setting up their LinkedIn accounts. There are many settings that are on automatically allowing for browsing of contacts and also leaving a trace of who visited another profile. Many organizations as part of their social media acceptable use policy are now requiring specific changes to LinkedIn privacy settings be made ensuring business contacts and information are kept confidential.

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Does Everyone in Your Organization 'Get' the Security Agenda?
reprinted with permission from Symantec

Summary
End users often understand the need for security only in a general sense, without grasping the vital role they play in maintaining security. This article looks at the steps IT can take to convey the message that all employees must be proactive about adhering to security procedures.

If there's one issue that keeps IT managers up at night it's security. According to Symantec's 2010 State of Enterprise Security Report, cyber security now outranks traditional crime, natural disasters, and terrorism as the top risk at large organizations.

Moreover, the report found that nearly all the organizations surveyed (94%) expect to implement changes to their cyber security efforts in 2010, with almost half (48%) predicting major changes.

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Quote from Melissa

A person without a sense of humor is like a wagon without springs;
jolted by every pebble in the road.

A Final Thought

Give a person a fish and you
feed them for a day,
teach a person to use the Internet and they will not bother you for weeks.